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What is the Returns and Refunds policy?

  • Your item cannot be returned after 7 calendar days.
  • Money back guarantee after received watches from buyer. Payment which sent via Paypal will be deducted as commission charges by Paypal. Therefore, money refund will be based on money received based on Paypal.
  • Buyer is requested to courier watches (Unwear condition), warranty card, instruction manual and boxes to us. Your return courier/postal fee will not be reimbursed.
  • Requirements for a valid return: Proof of purchase (order number, tax invoice, etc.)
  • Reason for return has to be valid and return acceptance conditions met (check out below)
  • For which reasons can I return an item?

    You may want to return your item due to any of the following reasons:

    x : Not Required | ✓: Required

    Reasons for return YOUR RETURN MUST BE :
    New condition Sealed condition Complete (free gifts, accessories, original packaging) Not damaged Tags & labels attached
    Delivery - Wrong Product

    Product sealed should not be broken EXCEPT for item type that cannot be differentiated visually based on information provided on the box / packaging only

    Quality - Damaged Product x x x
    Quality - Defective x x
    Quality - Product Condition
    Delivery - Parts Missing x x
    Website - Incorrect Content
    Product - Does Not Fit (Not applicable to fashion items from overseas sellers)
    Customer - Change of Mind (not applicable for items from overseas)
    Not As Expected

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03-6242 9119


HQ & Services Center:
G-30, G Residensi Perdana
Jalan Metro Perdana Barat
52100 Kepong
Kuala Lumpur

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